Scope and Purpose

JP Bedfords Ltd are committed to providing a high-quality service. We acknowledge, however, that there may be occasions where we get things wrong or make mistakes. To deal with this, we have a complaints procedure.

How to Complain

All complaints must be submitted in writing to the following address:

Mr James Tavare
JP Bedfords Limited
Unit 16, Wrotham Business Park
Barnet, EN5 4SZ

Complaints can also be sent via email, and you may also contact us by phone using the contact details below.

Email: complaints@jp-bedfords.co.uk
Call: 0330 223 7800

Once we have received your written complaint, we will acknowledge it within seven days and provide our understanding of the circumstances. You will be invited to review this and provide any additional comments if necessary.

Within twenty-one days of receiving your complaint, we will write to you outlining the outcome of our investigation and any actions taken or proposed.

If you remain dissatisfied with any aspect of how your complaint has been handled, we will seek to resolve the matter promptly through further discussion and negotiation.

Should you remain dissatisfied after this process, you are entitled to refer your complaint to one of the two independent redress schemes listed below.

If you are a member of the general public:

CEDR – Centre for Effective Dispute Resolution
70 Fleet Street
London
EC4Y 1EU

Tel: 0207 520 3800
www.cedr.com

If you are a business:

RICS Dispute Resolution Service (DRS)
Surveyor Court
Westwood Way
Coventry CV4 8JE

Tel: 0207 334 3806
www.rics.org/drs